FAQ

General FAQs

Q: What content management system do you use?

A: We use the open-source WordPress web publishing software.

Q: Can I accept credit cards on my website?

A: This is not a feature we offer currently. Credit card information, like other sensitive data, should not be collected on forms and stored on our servers. See a full list of items that should not be collected or stored.  In addition, use of services such as Paypal, Google Wallet, or other shopping cart buttons on University-hosted websites are prohibited.

Q: How can I request my name / image / information be removed from a WFU website?

A: Please fill out this form.

Q: How do I report an error?

A: Please use this form should you find one (e.g. 404, 500 or otherwise).

Q: How do I get something (e.g. link, news story, event, etc) published on the homepage?

A: The University homepage is managed by the Communications and External Relations group. Requests regarding news stories or events should be directed to media@nullwfu.edu. Requests regarding links or other homepage content should be directed to web@nullwfu.edu.

Q: How do I send a broadcast email?

A: If you are trying to reach an internal WFU audience, please review the broadcast email guidelines here: http://cer.ua.wfu.edu/news/broadcast-email-guidelines/. If you are looking to reach an external WFU audience (alumni, parents, etc.), you will need to work with Advancement to request a list of constituents and submit your text. If you are not familiar with this process, please contact Lloyd Whitehead at lloydw@nullwfu.edu.

Q: Do you offer training for web publishing/resources?

A:  Yes. Please use this form to request training.

Q: How do I request a customized short URL?

A: Wake Forest offerers a URL-shortening service (much like bit.ly) that uses the wfu.edu domain. A “Go Link” can be requested at go.wfu.edu.

Q: How do I request a third-level domain (e.g. alumni.wfu.edu)?

A: Check to see if the domain is in use. If not, please submit your request to the WFU Help Desk using Remedy (http://remedy.wfu.edu). Please include details about the purpose/content of the site, including whether it will point to an existing site. The request will be reviewed by a committee with members from IS, the Office of the Provost and CER. Third-level domains:

  • Should reflect the content of the site;
  • Should not contain inappropriate words or phrases;
  • Should be unique and not have multiple applications;
  • Should be considered permanent, not for temporary use.
  • Note: Third-level domain owners may request fourth-level domains through the WFU Help Desk using Remedy (http://remedy.wfu.edu) and do not need approval, but should follow the naming guidelines for fourth-level domains.

Q: How do I obtain photos, logos and other assets for my site?

Q: Is my website safe from hackers?

A: No website is safe from hackers. But our team takes great care to avoid any unnecessary risks with your content or data on the web. We work closely with the security team in Information Systems to ensure our web environment is as safe as possible from unwanted intrusions. We also monitor critical updates from WordPress and apply patches and upgrades when practical. You can protect yourself by adhering to the University’s Standard on Electronic Non-Public Information.


WordPress FAQs

Q: Do I have to use WordPress to manage my website?

A: WordPress is the only publishing platform offered by CER currently.

Q: Do I have to use the Wake Forest theme?

A: Sites built within the CER WordPress environment must use the WFU theme.

Q: Can I install my own plugins?

A: Not at this time. CER currently tests and installs plug-ins based on common web publishing needs. CER may install new plug-ins from time to time. If you have a specific request, please use the request form.

Q: Are all Wake Forest websites using WordPress?

A: No.

Q: Can I obtain a copy of the Wake Forest theme to use on my personal website?

A: No. The Wake Forest theme is for use on official WFU sites only.

Q: How do I access my website dashboard off campus?

A: You must first connect to the campus network via VPN.

Q: How do I create a registration form for my event?

A: The Gravity Form plug-in allows you to publish many types of forms on your site, including basic registration forms. Please refer to the Web Publishing Guide for details.

Q: Is there a manual or guide to using WordPress?

A: Yes! The Web Publishing Guide covers many WordPress topics.

Q: Can I remove / change / alter the site’s header or footer?

A: No.

Q: How do I add a video / audio to my site?

A: The Web Publishing Guide offers tips.

Q: How can I monitor traffic to my website?

A: WordPress sites use Google Analytics to track site traffic. Please see the Web Publishing Guide for details.

Q: Does the template work on mobile?

A: While not specifically built for mobile platforms, the theme will display correctly on most iOS devices (iPhones, iPads) and on mobile devices using a modern browser such as Chrome.

Q: What kind of information can I collect with Gravity Forms?

A: All kinds! However, you should never collect the following: guide.web.wfu.edu/forms.

Q: I deleted a page or post, can I recover it?

A: Pages and posts can be recovered from the Trash folder. For details about recovering items from Trash, see the Web Publishing Guide.

Q: I deleted some content from a page, can I recover it?

A: WordPress gives you the ability to see previous versions of a page and revert to that version. See the Web Publishing Guide for details.

Q: How can I password protect a page?

A: While this is a commonly requested feature, it is not currently available. The digital team continues to evaluate solutions.

Q: How do I remove a page?

A: On the Pages screen of the WordPress Dashboard, simply click the Trash link below a page title. Remember that if users have bookmarked a deleted page, they will get an error message when attempting to view it. For more information on page management, please see the Web Publishing Guide.

Q: How do I remove a link from my sidebar navigation?

A: Links in the site menu are managed via the Menu function in the WordPress Dashboard. Please see the Menu pages of the Web Publishing Guide for step-by-step instructions.

Q: How do I add something to my sidebar?

A: Only site admins can do this. See the Web Publishing Guide.

Q: Can I change the font / colors / background / link color?

A: These styles are set automatically by a style sheet. This is not advisable. See styleguide.web.wfu.edu/colors for approved colors.

Q: How do I get my site to show up in a Google/etc. search?

A: Google and other search engines automatically crawl Wake Forest web sites at regular intervals. If you would like to force a site to be indexed, please submit a request to the digital team (A index crawl also can be requested through the Google Webmaster Tools site).

Q: How do I redirect traffic from my old site?

A: Prior to migrating a site, please make note of all valid URLs that will need to be redirected to the new site. The digital team will use these URLs to make server redirects to corresponding pages on the new site. In the case that there is not a corresponding page, the redirect will point to the new site home page.

Q: What fonts are used in our template?

A: Please see the Style Guide.

Q: How do I add a PDF, DOC, XLS to my site?

A: Most common document types may be uploaded and published via the Add Media function in WordPress. See the Web Publishing Guide for more details.